It was the moment of truth. Either we made the tough decision to set up our whole phone infrastructure consistent […]
Archive for ‘Management Impact’
The Weakest Link in Accountability
If accountability is a problem in your culture then unfortunately what I am going to say is going to hurt […]
Upside Down Org Charts
It might sound funny but the way you present your organizational chart says a lot about the way your company […]
Whac-a-Mole and the Art of Neglect
I was exhausted. The acquisition of a bankrupt company had taken it’s toll on me. I had been charged with […]
The Tyranny of Either/Or
“Either we sell products or we sell services. You can’t be good at both. They are fundamentally different businesses.” This […]
Why I’m betting big on social media’s role in evolving our brand!
I must admit that in some ways I just don’t get social media. For all the people jumping up and […]
Who Drives Company Culture?
I have worked at Softchoice for more than 18 years and one of the things that has proven to be […]
The Leadership Impact of “I Worry”
I remember seeing Rudy Guiliani, New York City’s iconic ex-mayor, speak at a conference a few years ago. He was […]